Frequently Asked Questions
Everything you need to know about your Demi Lovato Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date mentioned on the product page. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Items must have original tags attached. Please note that limited edition tour merchandise and digital media are final sale.
How do I know which size to order?
Detailed size charts are available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the description. If you are between sizes, we recommend sizing up for a more relaxed fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please be aware that customers are responsible for any local customs duties or taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate cancellations or changes within 1 hour of purchase. Please contact our support team immediately with your order number for assistance.